Shipping policy

 

We ship across Aotearoa using trusted courier partners.
Orders are typically dispatched within 1–3 business days. Delivery times vary by location, rural areas may take longer.

Once your order leaves our studio, delivery is outside of our direct control.
We are not responsible for delays due to couriers, weather, or incorrect addresses.

If your order hasn’t arrived after 7 business days, please contact us at hello@ketearoha.co.nz with your order number.